Refund policy
At Christmas Mysteries, we take pride in creating a truly unique Advent Calendar experience filled with puzzles to enjoy throughout the holiday season. Please read our return policy carefully before placing your order.
General Policy
- We have a no return policy for the Christmas Mysteries Advent Calendar, which means returns are not accepted unless your item arrives damaged, defective, or incorrect.
- If you have any questions or concerns about your purchase, please reach out to us directly through the Contact Form on our website.
Eligibility for Returns
In the rare event that a return is approved:
- You must request a return within 30 days of receiving your order.
- The item must be unused and in the same condition that you received it.
- Customers are responsible for the cost of return shipping.
Damaged Items in Transit
- If your Advent Calendar is damaged during return shipping, please contact us immediately by filling out the Contact Form on our website.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Exchanges
At this time, we do not offer product exchanges. If your order arrives damaged or incorrect, please contact us so we can resolve the issue promptly.
Contact Us
For all return-related inquiries, please fill out the Contact Form on our website. A member of our team will get back to you as soon as possible.